Customer service
If you want a picture of the future, imagine a customer on hold listening to a pre-scripted sales pitch -- forever.
If you want a picture of the future, imagine a customer on hold listening to a pre-scripted sales pitch -- forever.
I went to Berkeley for the third time out of what should be four times in four days. This time, I was hoping to hear a lecture by Eric Raymond, but it was cancelled. However, I did get to visit Sumana.
She and I watched Seventh Heaven on TV (earlier in the day, at work: "I might be the only person who calls it 'analog terrestrial broadcast'"; "Yes, you are"). It was a "September 11 memorial" episode which felt unnatural to me. But people all have their own ways of mourning.
We did a fair amount of BPDG stuff today; you can read it on Consensus At Lawyerpoint, if you like, and there's more coming soon.
One of the fun things about working for EFF is reading what John Gilmore has to say to DRM vendors when they ask him to tell them what he really thinks.
Contact: Seth David Schoen