Consumer expectations
On Friday I wrote:
I think consumer expectations are subject to a great deal of manipulation and are not clearly related to either fair use or innovation. (Libraries are particularly sensitive to this; what consumers expect to be able to do at home has very little connection to what other groups, like librarians and scholars, want to be able to do in the course of their own work.) However, "consumer expectations" seems to be a very politically powerful concept [...]
There ought to be more on this subject. Consumer expectations is just a tiny piece of the puzzle, but it's starting to get top billing.
